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发表于 2016-11-15 00:22:28 | 显示全部楼层 |阅读模式
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唐人社区-北美华人论坛-外贸论坛-亚马逊版-紧急紧急!账号被关,怎么申述,求助!!!


新账号,自己的品牌,自己的模特,今天突然收到这封邮件,请问接下来该如何处理??//求大神指导!
Hello,

You currently may not sell on Amazon.com because of concerns that your items may infringe intellectual property rights or may be inauthentic.

To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyer complaint regarding the authenticity of products. You can view previous emails about buyer complaints on the Performance Notifications section of Seller Central (https://sellercentral.amazon.com ... notifications.html/).

If you would like your selling privileges reinstated, appeal and let us know. Visit the Notifications page in the Performance section of your account, find this message, and click “Appeal” (https://sellercentral.amazon.com ... -notifications.html).

When you respond, include a plan of action that contains the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.

To find more information on how to submit your plan of action, search “Appeal the Removal of Selling Privileges” in Seller Central Help.

Still have questions? Contact us (https://sellercentral.amazon.com ... f_=id_contactus_...).

We’ll review the information you send and get back to you with an answer within 2 business days. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.

While your account is restricted, we will place a reserve on your funds.

Please understand that if you are unable to submit a sufficient plan of action within 17 days, we may remove your listings and continue the reserve on your funds.

Sellers should understand our policies regarding product authenticity. To learn more, search “Amazon Anti-Counterfeiting Policy” in Seller Central Help.
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TA在交友中心
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发表于 2016-11-15 01:23:17 | 显示全部楼层
@土匪打劫,我每周六都会出来活动,周一周五分别是我们的bella小主和jerry教练!
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发表于 2016-11-15 01:43:21 | 显示全部楼层
新账号,自己的品牌,自己的模特,今天突然收到这封邮件,请问接下来该如何处理??//求大神指导!
Hello,

You currently may not sell on Amazon.com because of concerns that your items may infringe intellectual property rights or may be inauthentic.

To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyer complaint regarding the authenticity of products. You can view previous emails about buyer complaints on the Performance Notifications section of Seller Central (https://sellercentral.amazon.com ... notifications.html/).

If you would like your selling privileges reinstated, appeal and let us know. Visit the Notifications page in the Performance section of your account, find this message, and click “Appeal” (https://sellercentral.amazon.com ... -notifications.html).

When you respond, include a plan of action that contains the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.

To find more information on how to submit your plan of action, search “Appeal the Removal of Selling Privileges” in Seller Central Help.

Still have questions? Contact us (https://sellercentral.amazon.com ... f_=id_contactus_...).

We’ll review the information you send and get back to you with an answer within 2 business days. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.

While your account is restricted, we will place a reserve on your funds.

Please understand that if you are unable to submit a sufficient plan of action within 17 days, we may remove your listings and continue the reserve on your funds.

Sellers should understand our policies regarding product authenticity. To learn more, search “Amazon Anti-Counterfeiting Policy” in Seller Central Help.
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发表于 2016-11-15 02:52:24 | 显示全部楼层
可以找个有经验的人帮忙
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发表于 2016-11-15 02:53:34 | 显示全部楼层
亚马逊说是侵权 你就针对他要求的plan中的几点围绕描述
1. Description of the issues that caused the complaints. 引起投诉的原因
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again. 采取的措施
3. Any additional details you would like us to know. 其他细节
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发表于 2016-11-15 03:42:28 | 显示全部楼层
你的这个先要确认是那个产品出了问题,要核实清楚问题,再按照AM的要求去回复邮件。这种申诉回来的概率还是很大的!
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发表于 2016-11-15 05:37:17 | 显示全部楼层
这个是amazon 随机测试的,不用担心,你按正常的流程提供票据,就行了。你就是是自己的产品的之类的。不用担心
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发表于 2016-11-15 07:53:19 | 显示全部楼层
默哀吧,今天看起来又一波大扫荡
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发表于 2016-11-15 09:15:42 | 显示全部楼层
又一个侵权的
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发表于 2016-11-15 11:50:41 | 显示全部楼层
是不是产品外观跟人家一样了?
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