各位大神好，在下是一个亚马逊的新手，今早收到了亚马逊一封邮件，通知说由于用户投诉产品仿品被冻结销售权限了。基于邮件内容有几点疑问，请教各位：1、目前店铺卖的都是很多人卖的generic的产品，理论上不存在侵权 2、邮件也未列出侵权的ASIN码，至今不知道哪件侵权 3、店铺前天才有第一件订单，用户肯定还没收到货 4、卖家后台也并未收到用户投诉的邮件。按这情况看是什么原因引起的投诉呢？下一步应该如何申诉才能尽快拿回销售权？
You currently may not sell on Amazon.com because of concerns that your items may infringe intellectual property rights or may be inauthentic.
To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyer complaint regarding the authenticity of products. You can view previous emails about buyer complaints on the Performance Notifications section of Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html/).
If you would like your selling privileges reinstated, appeal and let us know. Visit the Notifications page in the Performance section of your account, find this message, and click “Appeal” (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html).
When you respond, include a plan of action that contains the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.
To find more information on how to submit your plan of action, search “Appeal the Removal of Selling Privileges” in Seller Central Help.
Still have questions? Contact us (https://sellercentral.amazon.com/hz/contact-us?_encoding=UTF8&ref_=id_contactus_...).
We’ll review the information you send and get back to you with an answer within 2 business days. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.
While your account is restricted, we will place a reserve on your funds.
Please understand that if you are unable to submit a sufficient plan of action within 17 days, we may remove your listings and continue the reserve on your funds.
Sellers should understand our policies regarding product authenticity. To learn more, search “Amazon Anti-Counterfeiting Policy” in Seller Central Help.