美国华人网FuninUSA_唐人社区_北美华人论坛:找礼品卡,找折扣,找报价,找工作,找内推,找项目,找股票

 找回密码
 立即注册
  • Rain金泰希在教堂低调完婚 记者和海外粉丝扑空
  • 刘嘉玲自曝当年主动求婚 梁朝伟的反应却…
  • 金泰希公开亲笔信致谢粉丝 穿自制婚纱出嫁
  • 王健林再爆金句:爱咋叫咋叫 我不是网红是企业家
  • 韩演艺圈再爆姐弟恋!周元和宝儿公开恋情
  • 台湾渔民捞出巨型变种金鱼:营养价值超高
  • EXO成员KAI挑战演技 主演新剧《死亡学校》
  • 日本探测器观测金星大气中的神秘笑脸:就是这样
  • 中国人一定要登上月亮!
  • 杜海涛晒沈梦辰照片隔空示爱:真好 这个样子真美
  • AMD:特朗普对中国的贸易政策会使公司亏损吗?
  • 苹果:一个巨大的新反弹可能出现
  • 看看你需要知道的财务新闻
  • 特斯拉Tesla锂电源最新消息
  • Chuck Carnevale对DIY投资者的建议
  • 2017年1月19日,9点31分实时指数
  • 华尔街新闻:经济与股票(二)
  • 美国经济发展的不祥预兆
  • 艾睿电子:在技术中寻找价值
  • 华尔街新闻:经济与股票(一)
Logo1-800-PetMeds Free Shipping $49Take $10 Off Your First Order w/code: SAVE10 - 234 x 60
ASICS AmericaPagoda Piercing Banner 234x60Sierra Trading Post
搜索
查看: 3088|回复: 6

亚马逊 - 亚马逊账号被冻结,求大神指教 - 唐人社区|北美华人论坛|外贸论坛

[复制链接]

7

主题

28

帖子

48

积分

新手上路

Rank: 1

积分
48
QQ
发表于 2016-11-8 15:14:48 | 显示全部楼层 |阅读模式
分享到:
{$content}

唐人社区-北美华人论坛-外贸论坛-亚马逊版-亚马逊账号被冻结,求大神指教



各位大神好,在下是一个亚马逊的新手,今早收到了亚马逊一封邮件,通知说由于用户投诉产品仿品被冻结销售权限了。基于邮件内容有几点疑问,请教各位:1、目前店铺卖的都是很多人卖的generic的产品,理论上不存在侵权 2、邮件也未列出侵权的ASIN码,至今不知道哪件侵权 3、店铺前天才有第一件订单,用户肯定还没收到货 4、卖家后台也并未收到用户投诉的邮件。按这情况看是什么原因引起的投诉呢?下一步应该如何申诉才能尽快拿回销售权?

邮件内容如下:
Hello,

You currently may not sell on Amazon.com because of concerns that your items may infringe intellectual property rights or may be inauthentic.

To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyer complaint regarding the authenticity of products. You can view previous emails about buyer complaints on the Performance Notifications section of Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html/).

If you would like your selling privileges reinstated, appeal and let us know. Visit the Notifications page in the Performance section of your account, find this message, and click “Appeal” (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html).

When you respond, include a plan of action that contains the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.

To find more information on how to submit your plan of action, search “Appeal the Removal of Selling Privileges” in Seller Central Help.

Still have questions? Contact us (https://sellercentral.amazon.com/hz/contact-us?_encoding=UTF8&ref_=id_contactus_...).

We’ll review the information you send and get back to you with an answer within 2 business days. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.

While your account is restricted, we will place a reserve on your funds.

Please understand that if you are unable to submit a sufficient plan of action within 17 days, we may remove your listings and continue the reserve on your funds.

Sellers should understand our policies regarding product authenticity. To learn more, search “Amazon Anti-Counterfeiting Policy” in Seller Central Help.【COACH美国代购总群】99634155
回复 百度谷歌雅虎搜狗搜搜有道360奇虎

举报

14

主题

59

帖子

89

积分

注册会员

Rank: 2

积分
89
QQ
发表于 2016-11-8 17:33:30 | 显示全部楼层
跟卖太多,被人整也不是不可能,清查所有listing看看有没有listing是有品牌的

31

主题

90

帖子

140

积分

注册会员

Rank: 2

积分
140
QQ
发表于 2016-11-8 21:32:33 | 显示全部楼层
nickyshao 发表于 2016-11-6 14:34
删了跟买的, 然后写个计划


写个计划  是什么意思啊  
大神  我也是新手  求教  谢谢

17

主题

60

帖子

90

积分

注册会员

Rank: 2

积分
90
QQ
发表于 2016-11-8 22:20:53 | 显示全部楼层
删了跟买的, 然后写个计划

18

主题

64

帖子

102

积分

注册会员

Rank: 2

积分
102
QQ
发表于 2016-11-9 00:02:21 | 显示全部楼层
各位大神好,在下是一个亚马逊的新手,今早收到了亚马逊一封邮件,通知说由于用户投诉产品仿品被冻结销售权限了。基于邮件内容有几点疑问,请教各位:1、目前店铺卖的都是很多人卖的generic的产品,理论上不存在侵权  2、邮件也未列出侵权的ASIN码,至今不知道哪件侵权 3、店铺前天才有第一件订单,用户肯定还没收到货 4、卖家后台也并未收到用户投诉的邮件。按这情况看是什么原因引起的投诉呢?下一步应该如何申诉才能尽快拿回销售权?

邮件内容如下:
Hello,

You currently may not sell on Amazon.com because of concerns that your items may infringe intellectual property rights or may be inauthentic.

To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyer complaint regarding the authenticity of products. You can view previous emails about buyer complaints on the Performance Notifications section of Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html/).

If you would like your selling privileges reinstated, appeal and let us know. Visit the Notifications page in the Performance section of your account, find this message, and click “Appeal” (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html).

When you respond, include a plan of action that contains the following:
1.    Description of the issues that caused the complaints.
2.    Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3.    Any additional details you would like us to know.

To find more information on how to submit your plan of action, search “Appeal the Removal of Selling Privileges” in Seller Central Help.

Still have questions? Contact us (https://sellercentral.amazon.com/hz/contact-us?_encoding=UTF8&ref_=id_contactus_...).

We’ll review the information you send and get back to you with an answer within 2 business days. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.

While your account is restricted, we will place a reserve on your funds.

Please understand that if you are unable to submit a sufficient plan of action within 17 days, we may remove your listings and continue the reserve on your funds.

Sellers should understand our policies regarding product authenticity. To learn more, search “Amazon Anti-Counterfeiting Policy” in Seller Central Help.

21

主题

1153

帖子

2289

积分

金牌会员

Rank: 6Rank: 6

积分
2289
QQ
发表于 2016-11-29 09:01:17 | 显示全部楼层
好,很好,非常好!

6

主题

243

帖子

1338

积分

禁止发言

积分
1338
发表于 2016-12-8 04:45:13 | 显示全部楼层
提示: 作者被禁止或删除 内容自动屏蔽
您需要登录后才可以回帖 登录 | 立即注册

本版积分规则

美国华人网|唐人社区|什么值得买FunInUSA.net发布的亚马逊 - 亚马逊账号被冻结,求大神指教 - 唐人社区|北美华人论坛|外贸论坛帖子由网友提供或转载于网络,若发布的亚马逊 - 亚马逊账号被冻结,求大神指教 - 唐人社区|北美华人论坛|外贸论坛侵犯了您的权益,请联系我们.
Sasa.com

Copyright ©2011 FunInUSA.com All Right Reserved.  Powered by Discuz! X3.0 小黑屋

本站信息均由会员发表,不代表美国华人网FunInUSA立场,如侵犯了您的权利请发帖投诉  技术支持: 美国华人网FunInUSA

安全联盟认证 安全联盟认证

快速回复 返回顶部 返回列表