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亚马逊 - 急急急!!延迟发货被停销售权,申述后收到邮件,该怎么办? - 唐人社区| ...

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发表于 2016-11-3 21:51:59 | 显示全部楼层 |阅读模式
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唐人社区-北美华人论坛-外贸论坛-亚马逊版-急急急!!延迟发货被停销售权,申述后收到邮件,该怎么办?


第一封邮件
Hello,

Recently, there have been some problems with your orders. Your late shipment rate is higher than the goal of less than 4%. As a result, you currently may not sell on Amazon.com. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.

To sell on Amazon.com, please send us a plan that explains how you will address this problem. For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. When you are ready to send us your plan, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com ... -notifications.html).

Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again. If you do not send an acceptable plan within 17 days, we may cancel your listings and hold any funds in your account for up to 90 days.

You can see the health of your account in the Performance section of Seller Central (https://sellercentral.amazon.com ... mance-summary.html/).

To talk to someone about this email, you can ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).

We look forward to hearing from you.

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com



===
我的申诉

I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.

I believe the main reasons is as follow:

About Late Shipment Rate and FairValid Tracking Rate ,:
One shipping way we are always using stopped has resulted in late shipments and, even worse, we are waiting for it and not choose another one shipping way to replace it again.
So caused our late shipment rate is higher than the goal of less than 4%.
Also, this problem , we confirm shipment without tracking NO. bofore we have right one when waiting for shipping.

About Contact Response Time,
I always forget to reply the message at once when I read it

Plan of Action: We are taking the following steps to improve our performance:

1,Never hesitate to choose another one shipping way to replace at once when the shipping way i am using is stopped, so that all the orders can be shipped timely, and confirm the shipment with valid tracking NO. timely .

2, We will and must read message everyday and response the message at once when read it.

3,In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.



然后亚马逊的回复
Hello,

We received your information, but your plan is not complete. Our review of your account found the following problems.

Your late shipment rate is higher than the goal of less than 4%. Explain how you will prevent late shipments in the future.

To sell on Amazon.com, please reply to this message with your plan to address these issues. Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again.

For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help.

To talk to someone about this email, you can ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).

We look forward to hearing from you.

Sincerely,

Seller Performance Team
Amazon.com
https://www.amazon.com



接下来我该怎怎么办呢? 是从这边https://sellercentral.amazon.com/cu/contact-us/performance 去说我的计划么? 谁教教我怎么写好呢,非常感谢


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发表于 2016-11-4 04:26:11 | 显示全部楼层
你是一直发货不及时还是怎么了?如果就这一次,可以找个理由,一般回原谅
就给一个计划,说以后回准时发货,然后争取多发fba,争取把每个链接都能做道fba

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发表于 2016-11-4 05:55:50 | 显示全部楼层
就这一段时间发货不及时, 然后就是到了时间先点确认发货没有单号的
是从这边https://sellercentral.amazon.com/cu/contact-us/performance 去回复说我的计划么?

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发表于 2016-11-4 06:29:56 | 显示全部楼层
第一封邮件
Hello,

Recently, there have been some problems with your orders. Your late shipment rate is higher than the goal of less than 4%. As a result, you currently may not sell on Amazon.com. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.

To sell on Amazon.com, please send us a plan that explains how you will address this problem. For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. When you are ready to send us your plan, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com ... -notifications.html).

Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again. If you do not send an acceptable plan within 17 days, we may cancel your listings and hold any funds in your account for up to 90 days.

You can see the health of your account in the Performance section of Seller Central (https://sellercentral.amazon.com ... mance-summary.html/).

To talk to someone about this email, you can ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).

We look forward to hearing from you.

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com



===
我的申诉

I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.

I believe the main reasons is as follow:

About Late Shipment Rate and FairValid Tracking Rate ,:
One shipping way we are always using stopped has resulted in late shipments and, even worse, we are waiting for it and not choose another one shipping way to replace it again.
So caused our late shipment rate is higher than the goal of less than 4%.
Also, this problem , we confirm shipment without tracking NO. bofore we have right one when waiting for shipping.

About Contact Response Time,
I always forget to reply the message at once when I read it

Plan of Action: We are taking the following steps to improve our performance:

1,Never hesitate to choose another one shipping way to replace at once when the shipping way i am using is stopped, so that all the orders can be shipped timely, and confirm the shipment with valid tracking NO. timely .

2, We will and must read message everyday and response the message at once when read it.

3,In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.



然后亚马逊的回复
Hello,

We received your information, but your plan is not complete. Our review of your account found the following problems.

Your late shipment rate is higher than the goal of less than 4%. Explain how you will prevent late shipments in the future.

To sell on Amazon.com, please reply to this message with your plan to address these issues. Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again.

For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help.

To talk to someone about this email, you can ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).

We look forward to hearing from you.

Sincerely,

Seller Performance Team
Amazon.com
https://www.amazon.com



接下来我该怎怎么办呢? 是从这边https://sellercentral.amazon.com/cu/contact-us/performance 去说我的计划么? 谁教教我怎么写好呢,非常感谢

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发表于 2016-11-28 09:56:00 | 显示全部楼层
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