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发表于 2016-10-14 05:57:01 | 显示全部楼层 |阅读模式
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唐人社区-北美华人论坛-外贸论坛-亚马逊版-品牌授权


各位大神,跪求解决方法啊。
今年8月底开始,我们账号下大部分的LIST变为不可售了,也无法上传产品了。原因是没有做品牌备案。我们有一个账号去年做了品牌备案,客服说只有做品牌授权才可以销售。新的规定是要授权两次才能销售我们这个品牌。一个账号已经通过了两次授权了,自发货的LIST状态已经变为可售,可是FBA的还是没有变过来,给亚马逊打电话,她们要等,结果等了几天给我们退了一个月平台费,可是到现在FBA的状态还没变过来,CASE他们,他们总是让我们等,说什么移交相关技术团队了。 剩下的账号授权都没有通过。
Greetings from Amazon Seller Support,

We reviewed your account and determined you are not eligible to sell restricted*****(我们的品牌名字)products. We evaluated the information you provided, but it did not pass our review. It appears the document you provided did not originate from a manufacturer or distributor. Also seller address on invoice is not matching with seller central account.

We apologize for any inconvenience our decision has caused you. We took this action to ensure the mutual success of our sellers and buyers on our site.

Please know this decision doesn't necessarily reflect poorly on you or your seller account. We take a number of factors into consideration, such as tenure, feedback rating, sales history, A-to-z Guarantee claims rate, and refund rate.

Due to the proprietary nature of our business, we are unable to provide detailed information about this process. We value your participation and hope that you will continue to sell on our platform in an effort to build your performance history. Keep in mind, all sellers can continue to list non-restricted products in eligible categories.

Please be aware that our decision regarding this matter is final.

We appreciate your understanding.

就是每次发来的内容基本上一样,在问是哪里不对,也不告诉我们。可我们这个几个账号传的资料基本上都是一样(除了账号内容),为什么有的能通过,有的通不过。 现在在去授权,已经不要授权书了,只要发票!!!!!!我们怎么开发票,完全没可能。
Please remember that invoices need to meet the following requirements:

• Acceptable: Invoice, sales invoice, commercial invoice
• Invoices must be dated within the last 90 days or must reflect the delivery or purchase of listed products within the last 90 days.
• Invoices must contain the names of the products you purchased.
• Documents must contain your name and contact information for your business (e.g., address, phone number, email or website).
• Documents must contain the issuer’s name, address, phone number and email address or website.

Or you can submit a Letter or Authorization from your manufacturer.

• Legible - it is not too blurry, not too light or dark.
• Dated within the last 90 days.
• Includes the manufacturer name and contact information.
• Includes seller’s legal business name or seller name
• Includes Seller's Physical Address
• Must be in English
上面是发票的要求。
我们该怎么做呢?? 现在我们账号都没有任何销售了,所有的LIST全部被取消销售权限了。 给亚马逊客服打电话,他们也不清楚,我该怎么办??
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发表于 2016-10-14 15:10:07 | 显示全部楼层
FBA还有大量的货,还有海外仓也是。。已经勉强支撑一个月了,所有货款在里面压着。。。
我该怎么办?
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发表于 2016-10-14 16:22:52 | 显示全部楼层
各位大神,跪求解决方法啊。
     今年8月底开始,我们账号下大部分的LIST变为不可售了,也无法上传产品了。原因是没有做品牌备案。我们有一个账号去年做了品牌备案,客服说只有做品牌授权才可以销售。新的规定是要授权两次才能销售我们这个品牌。一个账号已经通过了两次授权了,自发货的LIST状态已经变为可售,可是FBA的还是没有变过来,给亚马逊打电话,她们要等,结果等了几天给我们退了一个月平台费,可是到现在FBA的状态还没变过来,CASE他们,他们总是让我们等,说什么移交相关技术团队了。  剩下的账号授权都没有通过。
Greetings from Amazon Seller Support,

We reviewed your account and determined you are not eligible to sell restricted*****(我们的品牌名字)products. We evaluated the information you provided, but it did not pass our review. It appears the document you provided did not originate from a manufacturer or distributor. Also seller address on invoice is not matching with seller central account.

We apologize for any inconvenience our decision has caused you. We took this action to ensure the mutual success of our sellers and buyers on our site.

Please know this decision doesn't necessarily reflect poorly on you or your seller account. We take a number of factors into consideration, such as tenure, feedback rating, sales history, A-to-z Guarantee claims rate, and refund rate.

Due to the proprietary nature of our business, we are unable to provide detailed information about this process. We value your participation and hope that you will continue to sell on our platform in an effort to build your performance history. Keep in mind, all sellers can continue to list non-restricted products in eligible categories.

Please be aware that our decision regarding this matter is final.

We appreciate your understanding.

就是每次发来的内容基本上一样,在问是哪里不对,也不告诉我们。可我们这个几个账号传的资料基本上都是一样(除了账号内容),为什么有的能通过,有的通不过。   现在在去授权,已经不要授权书了,只要发票!!!!!!我们怎么开发票,完全没可能。
Please remember that invoices need to meet the following requirements:

• Acceptable: Invoice, sales invoice, commercial invoice
• Invoices must be dated within the last 90 days or must reflect the delivery or purchase of listed products within the last 90 days.
• Invoices must contain the names of the products you purchased.
• Documents must contain your name and contact information for your business (e.g., address, phone number, email or website).
• Documents must contain the issuer’s name, address, phone number and email address or website.

Or you can submit a Letter or Authorization from your manufacturer.

• Legible - it is not too blurry, not too light or dark.
• Dated within the last 90 days.
• Includes the manufacturer name and contact information.
• Includes seller’s legal business name or seller name
• Includes Seller's Physical Address
• Must be in English
上面是发票的要求。
我们该怎么做呢??   现在我们账号都没有任何销售了,所有的LIST全部被取消销售权限了。    给亚马逊客服打电话,他们也不清楚,我该怎么办??
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发表于 2016-10-27 16:27:05 | 显示全部楼层
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