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亚马逊 - 关于侵权申诉问题 - 唐人社区|北美华人论坛|外贸论坛

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发表于 2016-10-8 09:35:00 | 显示全部楼层 |阅读模式
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唐人社区-北美华人论坛-外贸论坛-亚马逊版-关于侵权申诉问题


7.27收到的邮件,因为侵权账号被冻结。
Hello,

You currently may not sell on Amazon.com because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.

Funds will not be transferred to you but will stay in your account while we work with you to aDDRess this issue. If you have any open orders, please ship them.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to [email protected]

To sell on Amazon.com again, please send the following information to [email protected]:

-- Copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Any additional details you would like us to know.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide if you may sell on Amazon.com again. If you do not send the required information within 17 days, we may not allow you to sell on Amazon.com.

To learn more about our policies, search for "Amazon Anti-Counterfeiting Policy" and "Intellectual Property Violations" in Seller Central Help.

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).

-------------------------------------
ASIN: B01IBU9JFC, B01F0N78GA, B01EYQFNB6...
Brand: Superman, Batman, Harley Quinn...

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com



-----------------------------------------------------------------------------------------------------------


申诉如下:
Dear Amazon seller support:
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we infringe intellectual property rights.
We immediately check the listings. Firstly we are very sorry about our ignorance, we are new to Amazon Handmade selling, we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault. We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service.
If you can give us a chance, we will do as follows:
1. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
2. Absolutely, we will see through all the policies and rules about selling on your platform.
3. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards



--------------------------------------------------------------------------------------
隔天收到亚麻发一封名为"Your Amazon.com Seller Account"的邮件
Hello,

We still need more information about your plan to address rights owner complaints.

To sell on Amazon.com again, please send us a plan that explains
-- The issues that caused the complaints.
-- The actions you took to resolve the issues and prevent similar complaints.

Do not limit your plan to issues with specific orders. For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. To send us your plan, click the Appeal button next to this email on the Performance Notifications page in Seller Central.

We will review your plan and decide if you may sell on Amazon.com again.

To learn more about our policies, search for "Intellectual Property Violations" in Seller Central Help.

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us).

Sincerely,

Seller Performance Team
Amazon.com
https://www.amazon.com



---------------------------------------------------------------------------------
我马上后台开case申诉了两次内容类似第一次申诉,还是同样收到一封名为"Your Amazon.com Seller Account"的一模一样的邮件,各位大神怎么破?




回复 百度谷歌雅虎搜狗搜搜有道360奇虎

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发表于 2016-10-8 15:10:44 | 显示全部楼层
ROMASI 发表于 2016-10-1 20:30
系统自动回复的了,都没经过人工,侵权就是这样,直接封杀,零容忍。。。


砸门就看大神们能有点好的意见和方法不。。。。

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发表于 2016-10-8 15:36:55 | 显示全部楼层
同病相怜。。。。。跪求。。。方法。。。。

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发表于 2016-10-8 15:58:23 | 显示全部楼层
ROMASI 发表于 2016-10-1 20:31
砸门就看大神们能有点好的意见和方法不。。。。


系统自动回复?早上8点左右申诉隔天凌晨一点多才收到邮件啊,有时候隔天6点多。

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发表于 2016-10-8 16:24:04 | 显示全部楼层
xldjc 发表于 2016-10-1 20:08
后面申诉回的邮件都一模一样,不知道是不是自动回复。


系统自动回复的了,都没经过人工,侵权就是这样,直接封杀,零容忍。。。

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发表于 2016-10-8 18:28:35 | 显示全部楼层
xldjc 发表于 2016-10-1 20:33
系统自动回复?早上8点左右申诉隔天凌晨一点多才收到邮件啊,有时候隔天6点多。


应该是。。。。

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发表于 2016-10-8 18:38:29 | 显示全部楼层
按要求写详细计划!!一般不是很多SKU侵权都可以拿回来。回收FBA货物,或者贴标换标,QQ:3193483512

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发表于 2016-10-8 21:26:36 | 显示全部楼层
ROMASI 发表于 2016-10-1 20:08
同病相怜。。。。。跪求。。。方法。。。。


后面申诉回的邮件都一模一样,不知道是不是自动回复。

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发表于 2016-10-8 21:53:34 | 显示全部楼层
那个发票提供不了怎么破

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发表于 2016-10-8 22:24:49 | 显示全部楼层
7.27收到的邮件,因为侵权账号被冻结。
Hello,

You currently may not sell on Amazon.com because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.

Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to [email protected].

To sell on Amazon.com again, please send the following information to [email protected]:

-- Copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Any additional details you would like us to know.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide if you may sell on Amazon.com again. If you do not send the required information within 17 days, we may not allow you to sell on Amazon.com.

To learn more about our policies, search for "Amazon Anti-Counterfeiting Policy" and "Intellectual Property Violations" in Seller Central Help.

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).

-------------------------------------
ASIN: B01IBU9JFC, B01F0N78GA, B01EYQFNB6...
Brand: Superman, Batman, Harley Quinn...

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com



-----------------------------------------------------------------------------------------------------------


申诉如下:
Dear Amazon seller support:
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we infringe intellectual property rights.
We immediately check the listings. Firstly we are very sorry about our ignorance, we are new to Amazon Handmade selling, we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault. We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service.
If you can give us a chance, we will do as follows:
1. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
2. Absolutely, we will see through all the policies and rules about selling on your platform.
3. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards



--------------------------------------------------------------------------------------
隔天收到亚麻发一封名为"Your Amazon.com Seller Account"的邮件
Hello,

We still need more information about your plan to address rights owner complaints.

To sell on Amazon.com again, please send us a plan that explains
-- The issues that caused the complaints.
-- The actions you took to resolve the issues and prevent similar complaints.

Do not limit your plan to issues with specific orders. For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. To send us your plan, click the Appeal button next to this email on the Performance Notifications page in Seller Central.

We will review your plan and decide if you may sell on Amazon.com again.

To learn more about our policies, search for "Intellectual Property Violations" in Seller Central Help.

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us).

Sincerely,

Seller Performance Team
Amazon.com
https://www.amazon.com



---------------------------------------------------------------------------------
我马上后台开case申诉了两次内容类似第一次申诉,还是同样收到一封名为"Your Amazon.com Seller Account"的一模一样的邮件,各位大神怎么破?



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