Your plan does not sufficiently address the complaints we received about your listings. To be sufficient, your plan must
-- Include more details about the steps you have taken to prevent similar complaints.
-- Describe how you will prevent complaints, not just how you will react to them.
-- Focus on the types of complaints and how you will prevent them. Do not focus on specific orders or ASINs.
-- Address Inauthentic Item complaints.
-- Show that you have taken responsibility for the complaints. Based on our investigation, these complaints were not caused by issues out of your control or anti-competitive behavior.
If you would like us to reinstate your account, please reply to this email with an updated plan. If it sufficiently addresses the complaints, we will reinstate your account.
To learn more about our policies, search for these topics in Seller Central Help:
-- Prohibited Seller Activities and Actions
-- Product Detail Page Rules
-- Condition Guidelines
To talk to someone about this email, ask our Seller Support team to contact you. (https://sellercentral.amazon.com/hz/contact-us).
Seller Performance Team