A reserve has been applied to your Amazon seller account
A change has been made to your disbursement schedule because we determined that you have an increased risk of claims, chargebacks, and refund requests from buyers. A reserve has been applied to your account to ensure you have enough funds to fulfill any refund requests from buyers.
During this time, the money you receive from a sale will be reserved for 14 days from the date the sale was made. After 14 days, the money from that order will be transferred to you on your next disbursement date, as long as you have a positive account balance.
For example, if you sell an item on January 1, the money from the sale will be reserved until January 15. The funds will then be available on your next disbursement date. Any fees or refunds charged to your account during the disbursement period may reduce the net amount paid to you.
The reserve may be applied for up to 90 days but may be removed earlier if we see an improvement. There is no information you need to provide during this review period. We will notify you when our account review is complete.
You can see your account balance, disbursement schedule, and reserve amount on the Payments page in the Reports section of Seller Central:
To view helpful tips for selling on Amazon, search for “Seller Performance Measurement” in Seller Central Help.
Seller Performance Team