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亚马逊操作指南 - 知识产权问题被冻结账号了 - 唐人社区|北美华人论坛|外贸论坛

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发表于 2016-8-31 22:06:35 | 显示全部楼层 |阅读模式
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唐人社区-北美华人论坛-外贸论坛-亚马逊操作指南版-知识产权问题被冻结账号了
今天上午收到了亚马逊的一封邮件,原文是这样写的
Hello,

You may no longer sell on Amazon.co.uk because of rights owner complaints about items that infringe their intellectual property rights. Here are some examples of your listings that may be inauthentic:

xxxxxxxx

Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to [email protected]

Please email [email protected] with the following supporting documents:
-- Copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide a complete set of documentation to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Any additional details you would like us to know.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

If you do not send the required documents within 17 days, we may not allow you to sell on Amazon.co.uk.

To learn more about our policies, search for "Amazon Anti-Counterfeiting Policy" or “Intellectual Property Violations” in Seller Central Help.

To talk to someone about this email, ask our Seller Support team to contact you ([img]file:///C:UsersADMINI~1AppDataLocalTemp[5UQ[BL(6~BS2JV6W}N6[%S.png[/img]https://sellercentral-europe.amazon.com/hz/contact-us/performance).

We look forward to hearing from you.

Sincerely,

Seller Performance Team
Amazon Payments
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发表于 2016-9-1 01:22:11 | 显示全部楼层
按照亚马逊要的资料给吧。。。不然很难通过申诉的,,,我的因为这个已经冻结了两个星期了
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发表于 2016-9-1 05:42:14 | 显示全部楼层
想问下楼主这个问题解决了吗?
我们店铺也是因为这个被冻结了,应该是被人test buy然后被同行投诉了。
但是我们是有产品授权书的,这样的话提供授权书账号拿回来的几率大吗?但是我们提供不了收据和发票
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发表于 2016-9-1 08:28:19 | 显示全部楼层
今天上午收到了亚马逊的一封邮件,原文是这样写的
Hello,

You may no longer sell on Amazon.co.uk because of rights owner complaints about items that infringe their intellectual property rights. Here are some examples of your listings that may be inauthentic:

xxxxxxxx

Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to [email protected].

Please email [email protected] with the following supporting documents:
-- Copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide a complete set of documentation to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Any additional details you would like us to know.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

If you do not send the required documents within 17 days, we may not allow you to sell on Amazon.co.uk.

To learn more about our policies, search for "Amazon Anti-Counterfeiting Policy" or “Intellectual Property Violations” in Seller Central Help.

To talk to someone about this email, ask our Seller Support team to contact you ([img]file:///C:UsersADMINI~1AppDataLocalTemp[5UQ[BL(6~BS2JV6W}N6[%S.png[/img]https://sellercentral-europe.amazon.com/hz/contact-us/performance).

We look forward to hearing from you.

Sincerely,

Seller Performance Team
Amazon Payments
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发表于 2016-9-1 12:38:40 | 显示全部楼层
还没有解决,已经和权利人取得联系,他们还没有答应去撤诉。还要继续沟通
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发表于 2016-9-1 13:00:01 | 显示全部楼层
我也是这样,被关店了
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发表于 2016-9-1 13:31:36 | 显示全部楼层
好的,正准备这样做的。不过前期是没有明白到底是被人投诉了还是被亚马逊抽查的,懵逼额
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发表于 2016-9-21 21:45:30 | 显示全部楼层
纯粹路过,没任何兴趣,仅仅是看在老用户份上回复一下
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