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亚马逊 - 默神求救,关于申诉的问题 - 唐人社区|北美华人论坛|外贸论坛

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发表于 2016-8-29 13:09:17 | 显示全部楼层 |阅读模式
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唐人社区-北美华人论坛-外贸论坛-亚马逊版-默神求救,关于申诉的问题
被同行恶意投诉,货不对版,而被取消销售权,我提供了非常有力的证据进行申诉,昨天下午5:30亚马逊回复了我,我没有此类经验,各位大神帮忙看邮件,应该怎么回,回哪个邮箱,谢谢各位,在线等,急急急!!!
Greeting,
Thank you for contacting Amazon seller support team.
I'm glad to assist you. From your email, I understand your question about your appeal letter:

Please re-send your mail to seller-performance@amazon.com for further help.

Note:Please supply more evidence to seller performance team will helpful for them to judge this case.

I hope you find this information helpful. If you have any further questions, please feel free to contact us. To get your questions answered more quickly, please try to click the following link and provide your contact number. There will be seller support reaching to you immediately(Service available on Chinese/English, Weekdays 9:00-18:00):
https://sellercentral.amazon.com ... t-us?langCode=zh_CN

We are pleased to announce that you can now switch the language of Seller Central applications and help content from English to Chinese. In addition, you can also receive phone, email and Chat support in Chinese.

To switch from English to Chinese, follow these steps:
- Scroll to the bottom of the Seller Central landing page.
- Select Chinese from the drop-down menu on the left-hand side of the page.
- Wait for the page to refresh. Your Seller Central homepage should now be in Chinese.
Afterwards, once you click contact seller support, there will be Chinese team supporting you.

* I would also like to draw your attention to the poll at the end of this email, and would be really grateful if you could provide feedback on the service I provided you with today. If my answer helps, please click the link below “Click here for yes”, and then click "send feedback" to finish submitting.
* If you have any other related topics to your previous emails, you can annotate the related Case ID in your new contact. It will highly enhance our working efficiency.
In the end, thanks for your cooperation and have a nice day!

Please let us know how we did.

Were you satisfied with the support provided?


YesNo

Thank you!

To view your case details, or respond, please click http://sellercentral.amazon.com/ ... c?caseID=1854960391

Please note: this e-mail was sent from an address that cannot accept incoming e-mail. If you require additional support please contact us https://sellercentral.amazon.com/hz/contact-us

Thank you for selling with Amazon,

Wei Z.
Amazon.com Seller Support
=======================================
MORE WAYS TO GET HELP:
Visit our Seller Forums for help from other sellers: http://sellercentral.amazon.com/forums
Browse all Seller Help topics: http://sellercentral.amazon.com/gp/help

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

To contact us again about this issue, please use the Contact Us form using the following link:
https://sellercentral.amazon.com ... p;caseID=1854960391


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发表于 2016-8-29 19:18:46 | 显示全部楼层
被同行恶意投诉,货不对版,而被取消销售权,我提供了非常有力的证据进行申诉,昨天下午5:30亚马逊回复了我,我没有此类经验,各位大神帮忙看邮件,应该怎么回,回哪个邮箱,谢谢各位,在线等,急急急!!!
Greeting,
Thank you for contacting Amazon seller support team.
I'm glad to assist you. From your email, I understand your question about your appeal letter:

Please re-send your mail to seller-performance@amazon.com for further help.

Note:Please supply more evidence to seller performance team will helpful for them to judge this case.

I hope you find this information helpful. If you have any further questions, please feel free to contact us. To get your questions answered more quickly, please try to click the following link and provide your contact number. There will be seller support reaching to you immediately(Service available on Chinese/English, Weekdays 9:00-18:00):
https://sellercentral.amazon.com ... t-us?langCode=zh_CN

We are pleased to announce that you can now switch the language of Seller Central applications and help content from English to Chinese. In addition, you can also receive phone, email and Chat support in Chinese.

To switch from English to Chinese, follow these steps:
- Scroll to the bottom of the Seller Central landing page.
- Select Chinese from the drop-down menu on the left-hand side of the page.
- Wait for the page to refresh. Your Seller Central homepage should now be in Chinese.
Afterwards, once you click contact seller support, there will be Chinese team supporting you.

* I would also like to draw your attention to the poll at the end of this email, and would be really grateful if you could provide feedback on the service I provided you with today. If my answer helps, please click the link below “Click here for yes”, and then click "send feedback" to finish submitting.
* If you have any other related topics to your previous emails, you can annotate the related Case ID in your new contact. It will highly enhance our working efficiency.
In the end, thanks for your cooperation and have a nice day!

Please let us know how we did.

Were you satisfied with the support provided?


YesNo

Thank you!

To view your case details, or respond, please click http://sellercentral.amazon.com/ ... c?caseID=1854960391

Please note: this e-mail was sent from an address that cannot accept incoming e-mail. If you require additional support please contact us https://sellercentral.amazon.com/hz/contact-us

Thank you for selling with Amazon,

Wei Z.
Amazon.com Seller Support
=======================================
MORE WAYS TO GET HELP:
Visit our Seller Forums for help from other sellers: http://sellercentral.amazon.com/forums
Browse all Seller Help topics: http://sellercentral.amazon.com/gp/help

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

To contact us again about this issue, please use the Contact Us form using the following link:
https://sellercentral.amazon.com ... p;caseID=1854960391

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发表于 2016-9-21 15:40:45 | 显示全部楼层
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