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亚马逊 - 被投诉货不对板,该怎么申诉 - 唐人社区|北美华人论坛|外贸论坛

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发表于 2016-8-29 11:16:51 | 显示全部楼层 |阅读模式
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唐人社区-北美华人论坛-外贸论坛-亚马逊版-被投诉货不对板,该怎么申诉
前几天收到亚马逊的邮件,客户投诉货不对版。邮件内容如下,各位大神帮我看看,谢谢!Hello,

We have removed your Amazon selling privileges because of buyer complaints about the authenticity of items they received from you.

To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyer complaint regarding the authenticity of products. You can view previous emails about buyer complaints on the Performance Notifications section of Seller Central (https://sellercentral.amazon.com ... notifications.html/).


What you can do

If you would like your selling privileges reinstated, appeal and let us know. Visit the Notifications page in the Performance section of your account, find this message, and click “Appeal” (https://sellercentral.amazon.com ... -notifications.html).

When you respond, include a plan of action that contains the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.

To find more information on how to submit your plan of action, search “Appeal the Removal of Selling Privileges” in Seller Central Help.

Still have questions? Contact us (https://sellercentral.amazon.com ... ctus_conr_201361070).


What happens next

We’ll review the information you send and get back to you with an answer within 2 business days. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.

While your account is restricted, we will place a reserve on your funds.

Please understand that if you are unable to submit a sufficient plan of action within 17 days, we may remove your listings and continue the reserve on your funds.


Learn more

Sellers should understand our policies regarding product authenticity. To learn more, search “Amazon Anti-Counterfeiting Policy” in Seller Central Help.

We appreciate your cooperation.

同时中间我也有申诉过,一直没有得到回复。。。。。内容如下,帮我看看是哪里出现了问题?
Dear Amazon seller support,

Thank you for your concern of our account.

A: The description of customer’s complaints about fake problem:
1:We received a notification today that our selling privilege has been removed cause we sold counterfeit products. I immediately check the orders and the logistics information of the goods. We are new sellers, and now we have only one order. We send this product in 18th, August, until now still in Guangzhou port, China. According to the logistics plan, the customer should be in September to receive our goods, it is not possible to reach the United States in this month. Whether the customer felt in the wrong information with careless. The logistics information and phone number is following, please check and review.(This is our order number: 111-8590557-6529052, This is logistics information :EMS ,logistics number : LT089874625CN , check website : http://www.17track.net/zh-cn/track?nums=LT089874625CN ,This is the customer service phone:011-86-11183 ,This is the condition :As of August 24th,send to the Guangzhou port in China)
2: We have legal business license and processing. We select products by all of our hearts, have quality assurance, and do a good job in every detail. The customers are our working center. We observe the rules of the amazon to sale. We promise refund directly, and send the goods to customer by free.
3: I believe that amazon should be able to recognize that we are a good service and high quality of the seller, at the same time, we called the logistics company once again, determine the product is still in Guangzhou port in China. The goods is expected to arrive in the United States in September.

B: If the restore my rights, my post sales plan is as follows:
1: First of all, I will be to learn and obey the rules of the amazon's detailed sales and sale products range.
2: I will carefully check inventory and sell products, whether there is not meet the requirements of the amazon products. We will remove the goods which are not meet the requirement and never sale this kind of goods. If the customers reflect any not satisfied or product problems, I will be in 12 hours to solve the problem for them.
3: For sailing of new products, if there are uncertain information, I will immediately consult the amazon, not blindly any to sell.
4: We will build the new brand, innovate and develop better products, give customers more choices and more high quality services.
The above is our reply to the amazon for canceling my rights. I hope amazon can justice review and renew our permission. We will take the best and the most serious attitude to work in the amazon later.
Looking forward to your reply.
Your sincerely


本人的扣扣:1260114102
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发表于 2016-8-29 19:56:25 | 显示全部楼层
前几天收到亚马逊的邮件,客户投诉货不对版。邮件内容如下,各位大神帮我看看,谢谢!Hello,

We have removed your Amazon selling privileges because of buyer complaints about the authenticity of items they received from you.

To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyer complaint regarding the authenticity of products. You can view previous emails about buyer complaints on the Performance Notifications section of Seller Central (https://sellercentral.amazon.com ... notifications.html/).


What you can do

If you would like your selling privileges reinstated, appeal and let us know. Visit the Notifications page in the Performance section of your account, find this message, and click “Appeal” (https://sellercentral.amazon.com ... -notifications.html).

When you respond, include a plan of action that contains the following:
1.        Description of the issues that caused the complaints.
2.        Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3.        Any additional details you would like us to know.

To find more information on how to submit your plan of action, search “Appeal the Removal of Selling Privileges” in Seller Central Help.

Still have questions? Contact us (https://sellercentral.amazon.com ... ctus_conr_201361070).


What happens next

We’ll review the information you send and get back to you with an answer within 2 business days. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.

While your account is restricted, we will place a reserve on your funds.

Please understand that if you are unable to submit a sufficient plan of action within 17 days, we may remove your listings and continue the reserve on your funds.


Learn more

Sellers should understand our policies regarding product authenticity. To learn more, search “Amazon Anti-Counterfeiting Policy” in Seller Central Help.

We appreciate your cooperation.

同时中间我也有申诉过,一直没有得到回复。。。。。内容如下,帮我看看是哪里出现了问题?
Dear Amazon seller support,

Thank you for your concern of our account.

A: The description of customer’s complaints about fake problem:
1:We received a notification today that our selling privilege has been removed cause we sold counterfeit products. I immediately check the orders and the logistics information of the goods. We are new sellers, and now we have only one order. We send this product in 18th, August, until now still in Guangzhou port, China. According to the logistics plan, the customer should be in September to receive our goods, it is not possible to reach the United States in this month. Whether the customer felt in the wrong information with careless. The logistics information and phone number is following, please check and review.(This is our order number: 111-8590557-6529052, This is logistics information :EMS ,logistics number : LT089874625CN , check website : http://www.17track.net/zh-cn/track?nums=LT089874625CN ,This is the customer service phone:011-86-11183 ,This is the condition :As of August 24th,send to the Guangzhou port in China)
2: We have legal business license and processing. We select products by all of our hearts, have quality assurance, and do a good job in every detail. The customers are our working center. We observe the rules of the amazon to sale. We promise refund directly, and send the goods to customer by free.
3: I believe that amazon should be able to recognize that we are a good service and high quality of the seller, at the same time, we called the logistics company once again, determine the product is still in Guangzhou port in China. The goods is expected to arrive in the United States in September.

B: If the restore my rights, my post sales plan is as follows:
1: First of all, I will be to learn and obey the rules of the amazon's detailed sales and sale products range.
2: I will carefully check inventory and sell products, whether there is not meet the requirements of the amazon products. We will remove the goods which are not meet the requirement and never sale this kind of goods. If the customers reflect any not satisfied or product problems, I will be in 12 hours to solve the problem for them.
3: For sailing of new products, if there are uncertain information, I will immediately consult the amazon, not blindly any to sell.
4: We will build the new brand, innovate and develop better products, give customers more choices and more high quality services.
The above is our reply to the amazon for canceling my rights. I hope amazon can justice review and renew our permission. We will take the best and the most serious attitude to work in the amazon later.
Looking forward to your reply.
Your sincerely


本人的扣扣:1260114102

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