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亚马逊 - 产品被禁销售,如何写e-mail亚马逊申诉?求助!!! - 唐人社区|北美华人论 ...

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发表于 2016-4-15 02:21:04 | 显示全部楼层 |阅读模式
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唐人社区-北美华人论坛-外贸论坛-亚马逊版-产品被禁销售,如何写e-mail亚马逊申诉?求助!!!
产品被客户投诉非新品,被亚马逊禁止销售(自建listing,发FBA,不知为何被判为非新品?!)。不知大家是否有遇到同样问题,该如何向亚马逊申诉,求E-MAIL模版!

Hello,

We have removed your listing because of a buyer complaint about the condition of an item they received from you. Your listing will remain inactive until we can work with you to resolve the concern.

To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyercomplaint regarding the condition and authenticity of products.What you can doIf you believe this was in error and would like your listing reinstated, emailseller-performance-policy@Amazon.com and let us know. When you respond, include the following:For Authenticity complaints:
Copies of invoices or receipts from your supplier issued in the last 180 days. These should reflect yoursales volume during that time.
Your supplier's contact information including name, phone number, address, and website.
Any additional details you would like us to know.
You can remove pricing information, but make sure the rest of the document is visible. You can send us a pdf,jpg, png, or gif file.For all other complaints:A plan of action that contains the following:
What is the issue that caused the complaint.
Steps you have taken to resolve the issue and ensure similar complaints won't happen again.
Any additional details you would like us to know.
What happens nextWe'll review the information you send and get back to you with an answer as soon as possible. When werespond, we may ask you for additional details or to revise your plan of action. If we can confirm the informationyou provide and your plan of action sufficiently addresses the complaint, we will reinstate your listing on yourbehalf immediately.Please remember that additional complaints about your listings may result in the removal of your Amazon sellingprivileges.Learn moreSellers should understand our policies regarding product condition. To learn more, search "Prohibited SellerActivities and Actions", "Product Detail Page Rules", and "Condition Guidelines" in Seller Central Help.Still have questions? You can ask our Seller Support team:Contact usWe appreciate your cooperation and thank you for selling on Amazon.Seller Performance Team
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发表于 2016-4-15 04:47:02 | 显示全部楼层
产品被客户投诉非新品,被亚马逊禁止销售(自建listing,发FBA,不知为何被判为非新品?!)。不知大家是否有遇到同样问题,该如何向亚马逊申诉,求E-MAIL模版!

Hello,

We have removed your listing because of a buyer complaint about the condition of an item they received from you. Your listing will remain inactive until we can work with you to resolve the concern.

To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyercomplaint regarding the condition and authenticity of products.What you can doIf you believe this was in error and would like your listing reinstated, [email protected] and let us know. When you respond, include the following:For Authenticity complaints:
Copies of invoices or receipts from your supplier issued in the last 180 days. These should reflect yoursales volume during that time.
Your supplier's contact information including name, phone number, address, and website.
Any additional details you would like us to know.
You can remove pricing information, but make sure the rest of the document is visible. You can send us a pdf,jpg, png, or gif file.For all other complaints:A plan of action that contains the following:
What is the issue that caused the complaint.
Steps you have taken to resolve the issue and ensure similar complaints won't happen again.
Any additional details you would like us to know.
What happens nextWe'll review the information you send and get back to you with an answer as soon as possible. When werespond, we may ask you for additional details or to revise your plan of action. If we can confirm the informationyou provide and your plan of action sufficiently addresses the complaint, we will reinstate your listing on yourbehalf immediately.Please remember that additional complaints about your listings may result in the removal of your Amazon sellingprivileges.Learn moreSellers should understand our policies regarding product condition. To learn more, search "Prohibited SellerActivities and Actions", "Product Detail Page Rules", and "Condition Guidelines" in Seller Central Help.Still have questions? You can ask our Seller Support team:Contact usWe appreciate your cooperation and thank you for selling on Amazon.Seller Performance Team

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发表于 2016-5-12 09:18:23 | 显示全部楼层
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